Service Crew

1 week ago

Damansara, Malaysia POKOK KLCC Full time

**Position**: Service Crew
**Location**: The Five Damansara
**Department**: Frontline Service
**Reports to**: Restaurant Manager/Supervisor

**Job Overview**:
As a Service Crew member at The Five Damansara, you will be the face of the restaurant, delivering excellent customer service and ensuring a pleasant dining experience for all guests. You will be responsible for taking orders, serving food and beverages, maintaining cleanliness and organization, and supporting the restaurant team in daily operations.

**Key Responsibilities**:
**Customer Service**:

- Greet and welcome guests warmly upon arrival.
- Assist guests in menu selection and make recommendations when necessary.
- Take and process customer orders accurately.
- Serve food and beverages efficiently, ensuring the correct order and presentation.
- Ensure guest satisfaction by addressing any inquiries, concerns, or special requests.
- **Order Management**:

- Input orders accurately into the POS system.
- Collaborate with kitchen and bar staff to ensure timely delivery of orders.
- Monitor tables to ensure guests' needs are met during their visit.
- **Cleanliness & Organization**:

- Maintain cleanliness and tidiness of the restaurant, including dining area, tables, and restrooms.
- Set up and clear tables before and after each guest.
- Ensure proper handling and storage of utensils, glassware, and other restaurant supplies.
- **Team Collaboration**:

- Work closely with kitchen staff, bartenders, and other service crew members to ensure smooth operations.
- Assist in stock and inventory checks when needed.
- Support the team in handling busy periods and maintaining positive service standards.
- **Health & Safety Standards**:

- Follow food safety and hygiene guidelines in handling food and beverages.
- Maintain a safe environment for both customers and team members.
- Comply with all health and safety regulations at all times.
- **Upselling & Promotions**:

- Actively promote restaurant specials, events, and new menu items.
- Upsell food and beverage items to enhance the dining experience and increase sales.

**Qualifications**:

- Previous experience in food and beverage service is preferred but not required.
- Strong communication and interpersonal skills.
- Ability to work well in a fast-paced environment.
- Positive attitude and a passion for delivering exceptional customer service.
- Flexibility to work evenings, weekends, and public holidays.
- Ability to stand for extended periods and lift moderate weights.

**Benefits**:

- Competitive salary with performance-based incentives.
- Opportunities for career growth and development within the company.
- Friendly and supportive working environment.

Pay: RM1,800.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

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