Supervisor

Support the Outlet Manager to drive monthly sales performance as per the targets set by the Management
- Responsible for maintaining a minimum average of 4.2 ratings across online platforms such as GoogleMyBusiness, GrabFood, FoodPanda and the equivalent
- Responsible for the outlet’s monthly inventory control and maintain an optimum stock level so as to meet the outlet’s needs. This includes liaising with the outlet’s kitchen team and central kitchen team on raw materials ordering and orderings with key suppliers
- Responsible to prepare a report for Management on cancellations of food delivery orders from the Company’s online sales platforms. Following that, you are required to verify that the Company received the revenue from the said cancellations—more specifically for incidences where it was the default of the food delivery rider or other factors.
- Systematically train new hires to be familiar with the Company’s Front of House standard operating procedures (SOPs) and outlets’ operations
- Track, record and quantify wastages that occurs in the outlet. This report is to be shared with the Managing Director on a weekly basis
- Responsible for taking customers’ orders (including food delivery orders via designated terminal) and prepare drinks in strict compliance with the drinks SOPs and serve ready cooked food
- Manage, monitor and track invoices that the Company receives from suppliers. The team and you will be required to scan and save hardcopy invoices into designated Google Drive folders as directed by the Management.
- Ensure that the filing of invoices are done timely and systematically (important for yearly financial audit)
- Ensure overall front of house cleanliness and hygiene levels are maintained at all times
- Ensure that the outlet is operationally ready before operation hours and be responsible for day-end closing, where applicable
- Maintain good relationship with customers by fulfilling customers’ needs and handling customers’ complaints appropriately
- Responsible for cash management of cash drawer— ensure sufficient small change in cash drawer at all times, when designated cashier is not available
- Responsible to bank-in daily sales into Company’s nominated bank account, as and when requested by the Management
- Ensure all operating standards of the entire outlet are adhered in respect of quality, service, cleanliness, safety and to prevent wastages
- Responsible to enforce registration of all staff meals ordered in outlet’s POS system
- Manage bookings/reservations, as and when required
- Report any potential Safety Hazard(s) to the Management
- Perform any other task required by the Management Team, as and when required

**Experience & Qualifications**
- Minimum 3 years of retail F&B experience
- Have at least 1 year of experience managing a retail store
- Added advantage_
- Have experience managing a retail store for an established F&B brand
- Possesses a Degree/Diploma/Skilled certificate

**Job Types**: Full-time, Permanent

**Salary**: Up to RM2,500.00 per month

**Benefits**:

- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Tips

COVID-19 considerations:

- Anyone entering the outlet premise is required to wear a mask
- Whenever a customer leaves, the said spot is sanitized immediately
- All tables are arranged minimum 1 meter distance from each other
- Hand sanitizers are easily accessible in outlet

**Experience**:

- Supervisory: 2 years (preferred)
- F&B: 3 years (preferred)