Project Delivery Manager

As a Project Delivery Manager, you play a pivotal role in Chemin's growth by mobilizing collaboration between Project Delivery and the Sales, Engineering, and Community teams to deliver high-quality labeled data at scale. Your success hinges on this collaboration to achieve favorable outcomes for Chemin, our clients, and our workforce of Annotators.

Reporting directly to the Head of Delivery, you will lead a dedicated team comprising Project Executives, part-time Associates, and Full-time Annotators. You will cultivate a culture of excellence by managing the performance of direct reports including career progression planning and maximizing resources within the team. You will continuously refine the manner in which we onboard, train, and guide Project Managers.

On a strategic level, you will spearhead initiatives to enhance processes and introduce novel systems to ensure project stability within 30 days. You will also work with Chemin's clients to ensure timely and quality project delivery along with driving account growth through recurring revenue streams.

In essence, as a Project Delivery Manager at Chemin, your role merges mastering people and account management, with a strategic vision for driving growth and innovation

**Responsibilities**:

- Account Management & Project Delivery- Overseeing all projects to ensure timely delivery
- Managing client relationships
- Growing accounts
- Team Management - this includes:
- Onboarding, training and guiding Project Managers
- Inspire and motivate the team
- Manage performance
- Maximizing resources
- Strategic Initiatives with the aim of stabilizing projects within 30 days. This includes:
- Strengthen the systems and processes
- Creating new systems and processes
- Developing new SOPs
- Executing trainings for any new development
- Ensure alignment between Project and Community Management
- Build a High-Performance Culture within Delivery

**Requirements**:

- Ideally, between 4 - 7 years of working experience in any field that requires people and account management, strategic planning, and operational excellence.
- Preferably, a minimum of 2 years of people management experience
- Strong Project Management skills with an understanding of how Project Management and People Management are interlinked, and how the latter enables the former.
- Self-motivated with an eagerness to learn and continuously improve as a Project Delivery Manager.
- A team player, able to effectively communicate with internal and external parties, with a willingness to be hands-on when the need arises.
- As a team manager, an ability to keep team morale high and ambition to build a high performing team.
- A positive and open-minded attitude towards any challenges that may arise.
- A strong affinity for critical thinking, problem-solving, bias to action, innovation.
- An excellent command of English - both written and verbal.
- Ability to pitch and generate reports for Senior Leadership and/or investors, managing stakeholder expectations effectively as and when needed.
- Applicants in and outside of Malaysia are welcome to apply. Should you be located outside of Malaysia, you will be considered for a fully remote position.

**Benefits**

AI is reshaping the world of work—and Chemin sits at the heart of that transformation. We build the systems that train and evaluate today’s most advanced AI models, partnering with global tech leaders to deliver world-class data labeling, automation, and quality infrastructure.

**At Chemin, you’ll**:

- Work on real problems that power the future of AI
- Build deep skills in data, operations, and automation
- Take ownership, grow fast, and lead with purpose
- Join a remote-first, Southeast Asia-rooted team punching well above its weight
- Be part of the wider TDCX Group network, a global digital customer experience leader with presence across Asia, Europe, and the Americas

We’re still small enough that your work truly matters—and growing fast enough that you’ll never stop learning.

You’ll experience a flexible work environment designed to help you thrive:

- A modern co-working space in Damansara Heights, with easy access to Semantan MRT
- A hybrid setup with two in-office days each week and adaptable core work hours
- Structured on-the-job training to sharpen your skills and accelerate your growth
- Regular performance reviews and personalized career development planning

If you’re serious about thriving in the age of AI, there’s no better place to start.