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Guest Service Associate

3 weeks ago

Batu Kawan, Malaysia THE UPPER HOUSE Full time

**Job description**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Ensure proper credit, check-in, check-out and cash handling
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Assist in Front office operation
- Demonstrate a high level of customer service at all times
- To greet all guests in warm and friendly manner
- Response to any phone calls from guests in a polite manner

**Job Requirement**
- Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays
- Positive attitude, initiative, multitasking, non-calculative and work with mínimal supervision
- Good command of spoken English is essential
- Ability to communicate in Mandarin will be an advantage
- Strong disciplines, commitments, and self-initiative
- Able to work independently and as a team
- Good communication and interpersonal skill
- Hardworking, committed and responsible
- Pleasant personality with a friendly approach
- Required to have own transport

**Benefits**:

- EPF & SOCSO
- Medical benefits
- Training provided

**Salary**: RM1,500.00 - RM1,600.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Hotel: 1 year (preferred)
- Guest Service Associate: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)