Front Desk Supervisor

THE JOBSCOPE
- Oversee front office operations, including check-in/check-out procedures and guest services.
- Train, supervise, and support front desk staff to ensure high service standards.
- Address guest inquiries, concerns, and complaints promptly and professionally.
- Coordinate with other departments to ensure smooth operations and excellent guest experiences.
- Monitor and manage room availability and reservations to maximize occupancy.
- Ensure compliance with hotel policies and procedures, as well as health and safety regulations.
- Maintain a clean and organized front desk area, ensuring it is welcoming for guests.
- Too liaise with OTA regarding any reservation and booking matter

**REQUIREMENTS**:

- Previous experience in a front office or guest service role, preferably in the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent communication skills, both verbal and written.
- Proficient in hotel management software and Microsoft Office Suite.
- Ability to handle challenging situations with professionalism and composure.
- Flexibility to work various shifts, including nights, weekends, and holidays.

QUALIFICATIONS

High School or diploma in tourism and hotels management, additional qualifications will be a plus

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay