IT Technical Support

7 days ago

Puchong, Malaysia AR-RIFQI SDN BHD Full time

**Are you the one we are looking for?**If you are a person with a strong interest and knowledge in information technology, do not hesitate to approach us We are seeking for long-term employee to work in our ambition team :) **We want you to join our team**
- Assist and ensure the day-to-day operational support of IT infrastructure, network system, and end-users issues including implementation, troubleshooting, monitoring & maintenance
- Troubleshooting system, apps, and network issues
- Work together with the Technical Support team in troubleshooting product issues reported by clients.
- Diagnosing, troubleshooting, and solving network, hardware, and software issues or faults, and liaising with external IT vendors from time to time.
- Prioritize and manage open tickets - support level
- Provide support including procedural documentation and relevant reports and daily support to internal and external clients
- Manage and monitor all infrastructure including but not limited to servers, notebooks, desktop PCs, printers, network, and networking equipment that are in operable condition.
- Day-to-day systems administration, management of network and internet traffic, systems security, disaster recovery, systems backup, and maintenance.
- Maintain, develop, and follow proper system procedures, guidelines, and documentation to achieve systematic and consistent operations.
- Complete any other ad hoc tasks assigned by the Employer / Head of the Department

**Technical Skills / Must Have**
- Fundamental understanding of IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring.
- Basic network and server knowledge
- Ability to follow written and verbal instructions, willingness to learn, and development in both areas of technical and soft skills.
- Added advantages to having a comprehensive background in patching and Server administration are the following: Windows Server Operating Systems, Microsoft System Center Configuration Manager, and Linux.

**Requirements**:

- Fundamental understanding of IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring
- Good problem-solving skills, ability to troubleshoot and resolve issues
- Efficient troubleshooting abilities.
- Effective communication and presentation skills. Well verse in Bahasa Malaysia & English
- Possess own transport and must be willing to work in **Putrajaya & travel around Putrajaya** (if required)

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus

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