Workshop Team Leader

5 hours ago

Shah Alam, Malaysia Scania Malaysia Sdn Bhd Full time

**Professional Competencies (Duties and Tasks)**

**1) Workshop production**
- Interact with the Service Advisor for planning the work orders
- Monitor and act in real time to fulfill customer and SHE requirements
- Lead the workshop by work prioritization and job allocation according to employees’ competence, abilities and workshop capacity
- Monitor work progress and spot deviations in delivery time
- Re-plan the workshop to fit in any additional jobs during operations
- Review work orders to ensure that all actions have been documented according to workshop policies and procedures
- Identify, suggest and decide if additional work is needed, inform Service Advisors thereof
- Provide technicians with instructions and directions ensuring proper use of skills, equipment, procedures & tools
- Take the time to discuss a problem or job with the technicians to find best solution for customer
- Assist the technicians in the execution of tasks when needed
- Take responsibility for workshop cleanliness and tidiness, taking actions when necessary
- Monitor the workshop production to encourage continuous improvement
- Test drive vehicles when required or if Technician not available.

**2) Workshop Communication**
- Interact with the Service Advisor and customers to secure communication and flow of information
- Co-operate with other departments, ensuring a conscious and proactive approach.
- Liaise with the Parts Supervisor or Service Manager/Workshop
- Manager on issues affecting availability of parts, and to take responsibility for parts ordering in the absence of a Parts Supervisor.
- Take active part in pulse meetings

**3) Workshop Planning**
- Set routines for spotting deviations and acting in real time (re work, warranty matters etc.)
- Set routines to ensure available resources to complete planned work and fulfill customer expectations
- Set routines to secure resource availability regarding tools, special equipment and parts
- Set the content for and hold daily planning and follow up meetings, allocate work orders, resources etc
- Set routines and rules to fulfill SHE requirements
- Plan the work handover at the end of the shift
- Replace, repair and calibrate tools, as well as request purchase of new tools securing the workshop infrastructure needed to carry out work
- Make proposals for improving the workshop offer: local campaigns, service portfolio etc.

**Desirable experience & qualifications**
- High school education
- Team leader or leadership education
- Previous experience in automotive industry/workshop environment
- Drivers licence.

**Job Types**: Full-time, Permanent

Pay: RM3,200.00 - RM4,500.00 per month

Schedule:

- Monday to Friday
- On call
- Rotational shift

Application Question(s):

- Current Salary
- Expected Salary
- Notice Period

Work Location: In person

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