Team Leader
2 days ago
**1. Team Leadership & Task Management**
- Set clear goals for the team and ensure each T1 engineer understands their responsibilities.
- Effectively assign tasks, manage shift schedules, facilitate new hire onboarding, and balance workload distribution.
**2. Performance Monitoring & Reporting**
- Analyze support trends and user feedback to identify knowledge gaps and generate actionable insights.
- Produce regular performance reports and recommend improvements based on ticket and operational analysis.
**3. Operational Supervision**
- Monitor ticket progress and team workflow to ensure SLAs are consistently met.
- Provide guidance, escalate issues when needed, and coach team members to improve service delivery.
**4. Staff Evaluation & Development**
- Evaluate individual performance, deliver constructive feedback, and recommend personnel changes where necessary.
- Support ongoing training and career development within the team.
**5. Cross-Department Communication**
- Maintain effective communication with the BPO Manager and other stakeholders.
- Report team performance, operational issues, and project updates in a timely and structured manner.
Pay: From RM6,000.00 per month
Schedule:
- Rotational shift
Work Location: In person
Expected Start Date: 07/07/2025
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