Mandarin Speaker) Customer Service Executive

3 days ago


Ara Damansara, Malaysia JEV Management & Trading Full time

**Job Scope / Responsibilities**: - Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problems. - Identify the level of technical knowledge and adjust technical communications to solve customer's problem. - Conducting basic probing to determine the next action for any software related to enquiries. - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Benefits**: - 5 working days in a week. - EPF & SOCSO. - Sick leave. - Annual leave. - Quarterly staff recognition and appreciation. - Nice Working Environment. - Fun Filled Environment with Events and Activities/Team Outing. - Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager **Requirements**: - Excellent English & Mandarin verbal communication skills. - Required language(s): English & Mandarin to effectively communicate with Mandarin-speaking clients. - Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply. - Minimum 1 year of working experience in the service industry will be an added advantage for this position. - Must be willing to work on rotational shifts and off day. - Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest. - Must be willing to work in Petaling Jaya, Selangor. Pay: RM2,500.00 - RM3,500.00 per month **Benefits**: - Opportunities for promotion - Professional development Application Question(s): - Are you willing to work on rotational shifts? **Language**: - Mandarin (required) Work Location: In person



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