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Product Subject Matter Expert

2 weeks ago

Kuala Lumpur, Malaysia Tech solutions and Development Sdn Bhd Full time

**i. Scope **Product Subject Matter Expert

i. Scope of Work
- Identifying areas where technical solutions would improve business performance.
- Consulting across business operations, providing mentorship, and contributing specialized

knowledge.
- Overseeing the development, testing, and implementation of technical solutions.
- Determining whether technical solutions meet defined requirements.
- Verifying technical reference information.
- Ensuring accurate representation of expertise prior to the distribution of technical solutions to end
- users.
- Documenting processes and disseminating information to all relevant stakeholders.
- Performs advanced and complex tasks.
- Managed projects from start to finish, including research, development, design, testing,

implementation, and operation.
- Provides vision and leadership for functional area/department.
- Ensures compliance with all current, relevant, and applicable laws, regulations, rules, and guidelines

(internal/external).
- Applies extensive knowledge of relevant field to solve unique problems.
- Takes ownership of work.
- Demonstrates leadership qualities.
- Ability to effectively manage time, workload, and priorities.
- Ability to work both independently and as a member of a team.
- Succeeding in a role requires deep expertise of the job function.
- Develop, prepare, and present training.
- Assist with troubleshooting and problem resolution, maintain customer satisfaction, and ensure

proper service levels.

ii. Required Skillsets and Experiences

Has more than 5 years of experience in a Subject Matter, having the special skills or

knowledge on a particular area, industry, or topic.

iii. Optional Experiences, Certifications, and Skillsets
- Experience in Consulting**of Work**
- Conducting and/or overseeing research to gain a deep understanding of the customer/end user’s needs.
- Gathering and managing ideas coming from different sources (e.g. internal stakeholders, business leaders, and customers/end users). This includes building and maintaining an ideas backlog, and keeping stakeholders informed about the status of their ideas and requests.
- Developing a product strategy which directly relates to the business strategy.
- Defining and writing product specifications. This is usually a document which sets out the product requirements, answering questions.
- Building and owning the product roadmap—the strategic plan of action for the product, ensuring execution is aligned with strategy.
- Prioritization: Taking a closer look at the ideas backlog and deciding which items should be prioritized in line with the product strategy and KPIs.
- Defining overall success metrics for the product.
- Overseeing the development and delivery of the product; turning items from the backlog into tasks and projects for the development/engineering team.
- Writing user stories. User stories are short descriptions of features to be built, written from the perspective of the end user to emphasize the value this particular feature will bring.
- Overseeing the creation of product prototypes in collaboration with end users, internal stakeholders, designers, and developers, and gathering and implementing feedback on those prototypes.
- Running experiments and using analytics to measure the product’s performance and identify opportunities for improvement.
- Setting up processes to capture and organize user feedback.
- Liaise with and present to the leadership team to gain approval for product-related initiatives.
- Collaborate and build strong relationships with a variety of stakeholders, from designers and developers to marketing, sales, customer care, and leadership.
- Act as the go-to person for anything and everything concerning the product.
- Ensuring product development is on track and adjusting schedules as required.
- Working with various design teams to produce product prototypes.
- Conducting market research and obtaining consumer feedback on products.
- Coordinating departments and creative teams.
- Identifying weaknesses in prototypes and making the necessary changes.
- Obtaining feedback from clients, designers, and engineers, and adjusting product specifications as needed.

**ii. Required Skillsets and Experiences**
- Has more than 3 years of experience in:

- Product Management -- Developing digital products (websites, mobile apps, self-service portals, and dashboards).
- Preparing Product epics, user stories, acceptance criteria.
- Conducting user research and interviews and understanding of UIUX.
- Has good communication skills, and stakeholder management skills.

**iii. Optional Experiences, Certifications, and Skillsets**
- Possess certification in Professional Scrum Product Owner or equivalent.
- Possess certification in Scrum Master
- Project Management Institute (PMI) certification in Program Management
- Experience in Oil & Gas industry.

**Job Types**: Full-time, Contract

**Salary**: RM14,000.00 - RM16,000.00 per month

**Benefits**:

- Health