Retail Specialist

2 days ago

Subang Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

RETAIL SPECIALIST

Job Summary

The Retail Specialist serves as the second-in-command at the CD Store, driving operational excellence to

deliver an exceptional customer experience. This role oversees store performance by monitoring staff

achievements in sales, service, customer experience, and compliance, while ensuring overall sales targets

are met through effective execution of retail store activities.

Job Responsibilities

▪ Oversee store performance by monitoring staff achievements in sales, service, customer

experience, and compliance.

▪ Drive overall sales performance through execution of retail sales activities, including in-store and

roadshow initiatives, while actively contributing to sales.

▪ Promote operational excellence by creating a seamless customer journey that ensures fast,

effective resolutions and encourages self-service.

▪ Ensure smooth store operations, managing cash, inventory, store layout, POSM, displays, and in

store merchandising.

▪ Support staff growth and development by maintaining high operational and performance standards.

▪ Maintain quality and compliance with all policies, procedures, and guidelines.

▪ Prepare and collate store reports on both ad-hoc and periodic basis.

▪ Provide continuous feedback and improvement suggestions to the Retail Leader to enhance retail

operations standards.

▪ Act as a role model and change agent, fostering and promoting CD Retail Culture.

Job Requirements

▪ Must have passed SPM (Sijil Pelajaran Malaysia).

▪ Proven experience in retail operations, sales, or customer service.

▪ Strong leadership and people management skills, with the ability to motivate and develop staff.

▪ Demonstrated ability to drive sales and achieve performance targets.

▪ Solid understanding of operational processes, including cash handling, inventory, merchandising,

and store compliance.

▪ Excellent problem-solving and decision-making abilities to ensure smooth store operations.

▪ Strong communication and interpersonal skills to deliver outstanding customer experiences.

▪ Ability to analyze performance data and prepare reports for management review.

▪ Proactive, adaptable, and able to act as a role model to promote company culture.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM4,500.00 - RM6,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- Are you available to attend interview on 6th Dec at Subang Hitech?

Work Location: In person

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