Shift Supervisor and Service Crew

2 weeks ago

Shah Alam, Malaysia Golden Scoop Sdn Bhd Full time

**LOCATION**:

- Setia City Mall, Shah Alam
- Central I-city, Shah Alam

**RESPONSIBILITIES**:

- Setting goals for the work group, developing organizational capability, and modelling how work together.
- Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
- Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
- Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
- Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.
- Responsible to maintain good and profitable Cost of Goods, labor cost and controlling product damages according to guideline by Finance department.
- Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift.
- Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.
- Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
- Resolve sales and operations issues in an effective and timely manner.
- Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
- Maintains regular and consistent attendance and punctuality.

**REQUIREMENTS**:

- Holds a diploma in hotel management or its equivalent, with **1 year of experience in operations management in F&B, the food service industry, or retail.**:

- **Fresh graduates with a diploma or bachelor's degree**(_such as F&B, culinary, food safety, hospitality, communication business administration, or its equivalent_) can apply.
- Relentless focus on customer, understands what customer wants and how to deliver the experience
- Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
- Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
- Continuously seek opportunities to improve self and others.
- Lead with trust, commitment, coach and develop junior staff.
- Understands to drive overall business success and is accountable to prioritize and deliver quality results.
- Articulate and able to communicate effectively across all functions and levels.
- Demonstrate leadership in managing teams and sales/achievement driven.

**Other**
- Staff Meal
- 1% of sales incentive
- 14 days of annual leave
- Group insurance
- Outpatient medical claim
- PayD salary benefits

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay

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