E-commerce Administrator

2 days ago

Shah Alam, Malaysia DS ELECTRICAL APPLIANCES & SERVICES SDN BHD Full time

Respond promptly and professionally to customer inquiries and messages on social media.
- Address customer concerns and complaints to ensure satisfaction and retention.
- Assist with order-related inquiries, including tracking, returns, and payment issues.
- Maintain knowledge of our products and services to provide accurate information.
- Gather customer feedback from social media and share insights with relevant teams.
- Monitor and track key performance metrics like response times and satisfaction levels.
- Create visually appealing content for social media posts using basic design skills.

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM2,200.00 per month

**Benefits**:

- Additional leave
- Dental insurance

Application Question(s):

- When is the earliest you can report duty?

**Education**:

- STM/STPM (preferred)

**Experience**:

- E-commerce: 1 year (preferred)
- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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