Airport Ticketing Officer

**Reports To**:

- Executive, Airport Ticket Office

**Position Summary**:

- To perform Reservations & Ticketing functionalities for MAG on FY, MW and MH.
- Provide appropriate solutions and product offerings to all walk-in customers with highest degree of courtesy in a manner to ensure sales targets and procedures are adhered at all time.

**Key Accountability**:

- Responsible of handling all MH and FY customers as per set standard
- Ensure all daily sales collections and credit card sales are submitted, to assist superior and to provide support with respect to delegated tasks/ assignments. Manage cash Management at ticketing office
- Ensure smooth handling of functions related to Ticket office and Airport Services such as EMD issuance for Excess baggage, Wheelchair services and other relevant requirements.
- Handling of Parcel services/Cargo collection and servicing at ticket offices
- To deliver Genuine Malaysian Hospitality
- To carry out any other task as assigned by Immediate Superior or to attend any meetings and/or assignments as required under DSS.

**Qualifications & Working Experience**
- Degree in Communication, Management or any related field and/or
- Professional Certificate in any related field and/or
- Diploma in Communication, Management, Administration or Any related field and/or
- High school certificate (SPM/STPM).
- 1 year of working experience

**Area of Experience**:

- Good communication skills, both oral and written in English & Bahasa Malaysia
- Must be able to work with mínimal supervision, committed and have a strong sense of responsibility
- Courteous and pleasant personality, positive attitude, team player with good in Excellent manners with required tact and diplomacy to handle customers professionally

**Personality Traits**:

- Ability to work in a fast-paced environment independently or as part of a team.
- Excellent interpersonal, communication and analytical skills
- Excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams.