Hotel Receptionist

A Hotel Receptionist, or Front Desk Officer is responsible for welcoming guests and acting as their first point of contact. They log issues or requests and pass them to the correct member of staff, provide information and advice to guests and act as ambassadors for the hotel.

**Hotel Receptionist duties and responsibilities**

Hotel Receptionists undertake a range of activities in a typical working day, and their duties include:

- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits

**Requirement**
- High school qualification or equivalent.
- Previous hospitality experience would be advantageous.
- Strong written and verbal communication skills.
- Well-presented and professional appearance.
- Ability to learn on the job.
- Excellent customer service skills.
- Must have flexible hours.

**Job Types**: Full-time, Permanent

Pay: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- On call
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus
- Yearly bonus