Account Director, Strategic

6 days ago

Malaysia Pace Enterprise Full time

You will be joining an elite team of client-facing problem solvers who own merchant relationships with key retailers. This role is a hybrid of sales and growth-focused account management, working closely with business development leads in each market to derive the best possible experience for partner merchants.

You need to be an experienced consultant in e-commerce, payments and retail - being able to guide the merchant how to best build their business. Their main focus area for the Account Director is to acquire top tier merchant accounts, improving the merchants’ businesses, growing existing accounts, retaining merchants and empowering them to become even more successful.

**Job Description**:

- Act as a client partner and own executive relationships with the top tier accounts at Pace
- Create detailed sales business plans for new acquisition targets and manage the entire sales cycle
- Monitor merchant partner’s implementation/ launch and guide merchants towards their first transactions by working closely with the solution and tech team
- Developing and managing strategic account plans for our top merchants businesses to drive mutual growth and success
- Building great relationships with merchants’ working teams and C-suite executives
- Effectively and proactively engage partners in discussions on business performance, existing product and marketing ideas, implementation of best practices, and partner’s strategic initiatives
- Collaborate with cross-functional teams to develop negotiation strategies to drive contract renewals/ extensions
- Proactively engage the analytics and marketing teams with suggestions and feedback on new retailer insights and new data to build on case studies for different merchant verticals
- Proactively collate merchant partners’ feedback and insights to Product, Marketing, and Commercial teams with the aim of developing win-win solutions for both merchant partners and Pace
- This role is measured on both new account acquisition and existing business growth targets

Minimum Qualifications
- At least 7 years in a client-facing account management or business development type position, with a minimum of 5 years of experience in a quota carrying role
- Understanding of the retail/ ecommerce landscape is a plus
- Prior success in growing accounts and earning trust
- Strong negotiation skills with experience in selling to large organisations
- Ability to develop and deliver impactful presentations to executive-level decision-makers
- Fluent in English and either Bahasa or Mandarin/ Cantonese

Location
- Kuala Lumpur, Malaysia

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