Front Line Associate

4 days ago

Kuala Lumpur, Malaysia Western Union Financial Services, Inc. Full time

**Front Line Associate - Kuala Lumpur, Malaysia**
Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Join Western Union as a Front-Line Associate.

**Western Union powers your pursuit.**

As a Front-Line Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.

**Role Responsibilities**
- You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions.
- Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.
- Cash handling and maintaining cash register operations including reports using MS Office tools.
- Work collaboratively with a supportive team to meet operational and performance targets.

**Role Requirements**
- 2 yrs of customer service experience (preferably in financial services or retail)
- Problem-solving skills.
- Experience in cash management.
- Strong communication skills.
- Fluency in English - additional languages are a strong advantage.
- Experience in cash handling and currency exchange.
- Proficiency in MS Office tools (MS Excel, Word, Outlook)
- Can work according to the schedule and can work on weekends.
- Strong attention to detail and a high level of integrity.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Malaysia specific benefits include:

- Annual Leave, Sick leave and Maternity / Paternity leave
- Global Recognition and Rewards Programs
- Group Life Policy and Group Medical Policy
- Referral Program
- Employee Assistance Programs
- Employee Wellness
- Public holidays

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.

LI-SK1

Estimated Job Posting End Date:
06-11-2025

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