Training Executive

6 days ago

Shah Alam, Malaysia Gigi Coffee Sdn Bhd Full time

**Responsibilities**:

- Provide guidance and training to service crews with the goals of providing excellent customer service, offer quality products and maintain a superior brand image.
- Develop training materials, including presentations, manuals, and videos to facilitate effective learning and knowledge retention
- Conduct training sessions, workshops, and seminars for employees at different levels, ensuring that the training methods and materials are engaging and effective
- Implement any projects or activities to support the development and enhancement of new and existing training programs
- Assist in identifying the training needs and measure effectiveness training through through evaluations, surveys, and discussions with managers and employees
- Plan and execute an audit for every outlet about Standard Operation Procedure provided by HQ. Communicate audit results and recommendations to outlet leaders, operation management and top management for improvement
- Monitor and ensure all training materials and standards are up to date
- Research and revise Standard Operating Procedure (SOP) to simplify and smoothen the process in each outlet
- Ensure that outlets are following the Standard Operating Procedures, to maintain product quality, and the customer services comply to the brand’s requirements
- Coordinate with different departments and managers to understand their training needs and align training initiatives with the overall organizational goals
- Properly file all training records/ documents, update and maintain the data into the system
- Generate accurate monthly reports accordingly
- Integrate, negotiate and liaise directly with the external training providers for training programmes whenever required
- Performs other related duties/ tasks as assigned by superior/ management

**Requirements**:

- Must possess at least a Diploma/ Degree in Food Technology or other related disciplines
- Minimum 1 year of work experience in the related field
- Excellent organizational, presentation, communication, problem-solving, interpersonal, and time-management skills
- A valuable team player and able to work independently
- Excellent knowledge of various training functions & development etc.
- Good understanding of F&B industry especially coffee industry
- Proficient in MS Office, Excel, Power Point, and any LMS tools
- Additional Trainer education and certification will be a plus
- Computer literate with good command of both written and spoken English and Malay
- Confident, proactive, able to work under pressure and meet tight deadlines
- Possess own transport and willing to travel

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,800.00 per month

Schedule:

- Monday to Friday

**Experience**:

- barista training: 1 year (required)

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