Convergent Billing Specialist

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Convergent Billing Services Specialist is responsible to lead, govern and be hands-on whenever needed to complement the managed Services vendors in the space of DataPower, ApiGW, Tertio, MPG and esim for Convergent Billing Services operations. The successful incumbent will be the focal point for the stability and accuracy of the DataPower, ApiGW, Tertio, MPG and esim systems.
- Represent Convergent Billing Services operations in meetings/discussions and provide Technical advice/input.
- Govern End to End support process for DataPower, ApiGW, Tertio, MPG and esim System.
- Develop, audit & enhance the existing & new processes based on industry best practice.
- Govern, review & analyze daily monitoring reports/service performance.
- Govern, analyze, secure & improve system/services stability, performance and availability, identify existing process limitation & improvement plans.
- Govern/Lead/drive in analyzing/solving DataPower, ApiGW, Tertio, MPG and esim system bugs & process shortfalls.
- Govern and drive the system maintenance program with the relevant stakeholders and MS Partners to meet the system stability KPI with understanding/considering the capacity growth.
- Driving the Vendor performance to meet the SLA by consistently governing the productivity of Managed Services Partner.
- Govern/Drive/Lead daily critical tasks or key projects/defects for operation excellence & efficiency.
- Govern and drive to Ensure 100% compliance with all convergent billing services activities involving revenue & subscriber.
- Lead/Drive and coordinate between Business, Network, IT and Managed Services vendor to deliver the Business Result or Incident resolution.
- Govern/Drive the improvement program for DataPower, ApiGW, Tertio, MPG and esim System and Customer complains/Incident reduction.
- Proactive escalation of any potential Sev 1 /Sev 2 threat in a timely manner.
- Govern and Manage prioritization within the work group.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.