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Trainer - Mandarin (Vacation Rental)

2 weeks ago

George Town, Malaysia Teleperformance Full time

Overview:

- If you have proven 1 year BPO supervisory experience, we have something for youQualifications:
**Requirements**:

- Degree in any discipline

**Minimum Relevant Work Experience**
- Customer Service and Training experience is a MUST

**Minimum Training Required**
- Fast learner and independent

**Skills**
- Language proficiency in English and Mandarin is mandatory
- Related experience is strongly preferred.

**Preferred Qualifications**
- Proven experience as corporate trainer in the customer service industry
- Understanding of effective teaching methodologies and tools
- Willingness to keep abreast of new techniques in corporate training
- Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an

asset
- Affluent communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities

**Responsibilities**:
**Responsibilities**:

- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & train trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.