Restaurant Supervisor

5 days ago

Ampang, Malaysia Xelta F & B Sdn Bhd Full time

A **restaurant supervisor** plays a key leadership role in the daily operations of a restaurant. They act as the bridge between restaurant management and frontline staff, ensuring that service, food quality, and customer experience meet the expected standards.

**Job Scope of a Restaurant Supervisor1. Daily Operations**
- Oversee the day-to-day functioning of the restaurant floor or kitchen.
- Ensure all staff follow opening and closing procedures.
- Supervise food preparation and service to ensure quality and consistency.

**2. Staff Supervision & Training**
- Manage front-of-house (FOH) and/or back-of-house (BOH) staff during shifts.
- Schedule shifts and manage timekeeping.
- Train new staff on service standards, safety procedures, and restaurant protocols.
- Provide coaching, motivation, and corrective feedback as needed.

**3. Customer Service**
- Handle customer complaints and resolve issues quickly and professionally.
- Ensure guests have a positive dining experience.
- Monitor the dining area to ensure cleanliness and good service.

**4. Inventory & Stock Control**
- Monitor inventory levels of food, beverages, and supplies.
- Assist in ordering and receiving stock.
- Prevent wastage and monitor food cost efficiency.

**5. Health & Safety Compliance**
- Ensure hygiene and cleanliness are maintained throughout the restaurant.
- Make sure all health and safety regulations are followed.
- Conduct regular checks of the kitchen and dining areas.

**6. Cash Handling & Reporting**
- Oversee cash registers and POS system.
- Ensure accurate cash handling, billing, and end-of-day reports.
- Assist with banking and petty cash handling if needed.

**7. Coordination with Management**
- Report to the restaurant manager or general manager.
- Provide feedback on staff performance and customer satisfaction.
- Help implement promotions, events, or new menu items.

**Key Skills Required**
- Leadership & team management
- Customer service skills
- Communication & interpersonal skills
- Organizational skills
- Problem-solving ability
- Knowledge of food safety and hygiene standards
- Basic financial and inventory management

Pay: RM2,300.00 - RM3,000.00 per month

Work Location: In person

Expected Start Date: 10/15/2025

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