Supervisor
7 days ago
**Job Purpose**:
To ensure smooth daily operations of the restaurant floor by maintaining service standards, supervising staff, and ensuring excellent guest satisfaction. The Floor Supervisor acts as a link between management and service team, supporting in training, coordination, and quality control.
**Key Responsibilities**:
- Supervise and coordinate the floor team to deliver professional, efficient, and courteous service.
- Ensure all guests receive a positive dining experience through attentive service and problem resolution.
- Maintain cleanliness, organisation, and readiness of the restaurant floor at all times.
- Support the Restaurant Manager in staff scheduling, briefing, and daily service planning.
- Conduct on-the-job training for service staff to uphold company standards.
- Monitor table turnover, reservations, and guest flow to optimise seating efficiency.
- Handle guest complaints promptly and professionally.
- Ensure compliance with hygiene, safety, and grooming standards.
- Work closely with the kitchen and bar teams to ensure smooth communication and order accuracy.
- Perform end-of-day closing duties and prepare reports as required.
**Requirements**:
- Minimum 2-3 years’ experience in a supervisory role within a restaurant or hospitality environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service orientation with attention to detail.
- Able to work flexible hours, including weekends and public holidays.
- Professional appearance and positive attitude.
**Key Competencies**:
- Team Leadership
- Customer Service Excellence
- Problem Solving
- Time Management
- Attention to Detail
- Communication Skills
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person
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