People Advisor

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Be responsible for providing timely and accurately for Payroll, Benefits and Reporting processes to meet the audit, statutory and regulators compliance.

This role is responsible for providing support to people advisory in handling simple / repetitive people administration cases for small divisions that require analysis / investigation via case management.

In addition, the incumbent will be involved in enhancing HR automation capabilities responsible for driving HR operational excellence leveraging on technology such as robotics and AI, complying to relevant HR SOPs and processes.

Payroll function and ensure full statutory, audit compliance
- Support in payroll processing such as interface data checking, CP preparation, GL journal distribute payroll transaction to the appropriate cost accounts & the balance of the journal posting and reporting
- Support in payroll system enhancement, test, parallel run & implementation
- Ensure Payroll is audit ready to meet the compliance requirements

Support in benefits function and administer in accordance to the company policies
- Responsible to ensure the benefit updates from Workday are reflected in EB Portal, assist in GLT, TI & CI claims of employees and EXCO benefits
- Backup People Advisors for e-benefits including the yearly enrollment and billing payment

People Advisory and Simple Inquiries Handling
- Handle general inquiries raised and logged through case management. These inquiries typically require investigation and follow-up actions such as:

- Payroll and taxes
- policy clarification for exceptions and special circumstances, e.g.: leave of absence
- employee unable to find relevant policy
- Provide advice/guidance to general employees on standard policy matters, as necessary
- On/off boarding of general employees including New Joiners Day-1 onboarding
- Handle enquires from ex-employees
- Raise exception case to either HRBP or HR functional specialist for complex employee relation matters

Enhance Knowledge Articles
- Review article feedback from employee to fine tune knowledge articles
- Update knowledge articles, as needed

Handle and resolve exceptions generated by automation tool, e.g.: RPA
- Liaise with Global CoE to troubleshoot and resolve issues identified from automation exception report

Perform employee record updates and audit checks
- Sample document checks on employee uploaded certifications, documents etc.

Operational improvement & WD enhancements
- Identify process/operations improvement opportunity based on day-to-day tasks management as well as feedback from employees
- Liaise with Global CoE on WD improvements by providing feedback and complete testing for local rollout and users readiness intervention for local users
- Identify gap in data quality and implement approach to address the gap by working with other CoE
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._