Associate Director, Ecommerce

2 weeks ago

Petaling Jaya, Malaysia DKSH Full time

**Location**:Petaling Jaya, MY, MY**Job Function**:Information Technology**Requisition Number**:154817**Description**:
**Job Summary**

Lead DKSH's end to end eCommerce operations in Malaysia to drive profitable expansion of the online business for our clients and customers.

**Responsibilities**:

- Develop and execute DKSH Malaysia’s e-commerce growth strategy:

- Develop an accelerated growth strategy to grow DKSH client’s e-commerce business across channels and customers
- Own end to end e-commerce service management (performance marketing, key account management, fulfilment, analytics), ensuring an optimized and profitable operation
- Drive business development by developing new revenue streams and supporting organization to acquire new brands/clients
- Participate in top to top client and platform engagements as business partner and thought leader within FMCG e-commerce category, providing insights and actionable recommendations for growth
- Recruit, mentor, develop, lead, and retain a high performing e-commerce team of e-commerce key account managers, e-commerce operations executives
- Results and KPI driven leadership:

- Accountable for eCommerce business KPIs including GMV, net sales, traffic, conversion, AOV
- Accountable for bottom line KPIs including Accounts Receivable, Claims receiveable, EBIT margin and inventory levels
- Effective and collaborative team leader:

- Experience managing team of operations and key account managers to deliver upon targets and objectives
- Empower team with skills and expertise needed for eCommerce success through playbook development, training, and best practice sharing.
- Work closely with cross functional partners in finance, HR, client management, modern trade
- Collaborate with peers across the region to share and implement best practices.
- Key Account Leadership:

- Lead key account relationships with eCommerce retailers, particularly Lazada, Shopee, and Foodpanda
- Engage in annual joint business planning and negotiate campaign and promotional calendars
- Omnichannel experience working with modern trade online retailers such as Lotus preferred
- Drive operational excellence:

- Work with local teams to forecast revenue, establish budgets, and set targets.
- Manage forecasting and inventory levels in collaboration with clients, client managers and customers.
- Oversee reporting and automation initiatives
- Ownership of A&P management, AR and trade claims recovery from clients within contracted terms

**Job Requirements**
- Degree or professional qualification in a related discipline
- Highly motivated individual with 8-10 years of experience, of which 6-8 years of eCommerce specific experience in building and driving eCommerce businesses, at least 4-5 years in manager role
- Preferably from FMCG, E-enabler or Platform background
- Strong Commercial Acumen: Possess strong analytical and problem-solving skills, mastery of e-commerce growth drivers with previous hands on experience
- Excellent Communicator: Authentic and straightforward with strong negotiation skills
- Strong collaboration skills: Ability to work effectively with multiple stakeholders including clients, customers and cross functional teams
- Able to operate in a fast-paced and changing market environment

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