Customer Service Executive
1 week ago
**OBJECTIVES AND RESPONSIBILITIES**
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Additional leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
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