Guest Service Agent

3 days ago

Kuala Lumpur, Malaysia HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE Full time

**Your day to day**:

- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
- Flexibility - night, weekend and holiday shifts are all part of the job
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience - ideally you’ll have spent at least one year in a front desk or guest service position
- Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Pay: From RM2,300.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave

Schedule:

- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend jobs

Supplemental Pay:

- Commission pay

  • Guest Service Agent

    4 days ago

    Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

    **Job Summary** As an Ambassador of Sofitel Kuala Lumpur Damansara, the Guest Service Agent delivers the brand’s hallmark of _“French Art de Vivre”_ by providing a personalized, seamless, and memorable arrival-to-departure experience. This role ensures that every guest receives warm hospitality, efficient service, and refined attention to detail that...

  • Guest Service Agent

    3 days ago

    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders Hotel Kuala Lumpur Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused...

  • Front Office Guest Service Agent

    1 week ago

    Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full time

    Join Our Team at Arte by Thomas Chan We're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara! Location: Arte Mont Kiara, Kuala Lumpur **Salary**: RM2,800 - RM3,200 Benefits: Meal Allowance Be part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for guest services, we'd...

  • Guest Service Agent

    3 days ago

    Kuala Lumpur, Malaysia Lloyd's Inn Kuala Lumpur Full time

    Front Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel. The job description may include the following duties and responsibilities: **1. Guest Services**: - Welcome guests as they arrive at the hotel. - Check guests in and out, ensuring a smooth process. - Provide...

  • Guest Services Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24092863 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    6 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25041200 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50250 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    4 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25170283 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50250 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sheraton Hotels & Resorts Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50250VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Agent

    4 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 23206109 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MHI MY1 Sdn Bhd Full time

    ResponsibilitiesRegisters guests and assigns rooms. Accommodates special requests whenever possible.Assists in preregistration and blocking of rooms for reservations.Thoroughly understands and adheres to proper credit, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available,...