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Customer Service Executive

3 weeks ago

Petaling Jaya, Malaysia SNS Network Full time

**Responsibilities**:

- Execute division policy and ensure full adoption and comply with workflow or standard operation procedures
- To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- Striving to achieve and maintain overall performance adhering to SLA.
- Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.