Associate Director, Comms Surv. Mgr

**Requisition Number**:44821-
- **Job Location**:Bukit Jalil KL, MYS-
- **Work Type**:Office Working-
- **Employment Type**:Permanent-
- **Posting Start Date**:01/12/2025-
- **Posting End Date**:31/12/2025-**:
**Job Summary**-
-** Key Responsibilities**-
-** Processes**
Key duties and responsibilities include (but not limited to):

- Provide leadership, mentorship, and performance management to multiple Surveillance Team Leads and indirectly oversee a larger group of surveillance analysts- Oversee the quality and timeliness of case investigations, escalations to relevant stakeholders such as CFCR
- Act as a primary point of escalation for complex or high-risk surveillance alerts and findings
- Partner with relevant stakeholders (e.g., CFCR, Technology, Data Analytics, Optimization Team, etc.) to enhance surveillance models, lexicons, AI/ML capabilities, alert reviews, other surveillance matters etc.
- Manage resource allocation, capacity planning, and ensure support of surveillance alert inventory management
- Represent the Surveillance function in relevant governance forums and stakeholder meetings (where applicable)
- Lead continuous improvement initiatives, including program updates, control enhancements, and efficiency projects
- Escalate potential issue to the Head of Communications Surveillance promptly, including operational concern, staffing matters, gaps or any relevant matters that may affect the program
- Support other stream of work whenever there is a business need
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** People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with other teams and stakeholders.
- Inspire team by explaining how their work contributes to the Bank’s success
- Ensure the provision of ongoing training and development of people, and ensure that the staff are competent, suitably skilled and qualified for their roles and ensuring that they have effective supervision in place to mitigate any risks
- Monitor team or individual progress and measure delivery to meet performance goals
- Plan and manage staffing levels based on workload
- Ensure regular and documented management meetings with Direct Reports
- Support effective and timely communication along with collaboration cutting through functions and business.
**Risk Management**
- Responsible for identifying, assessing and / or escalating potential market misconduct and mis-selling risks to CFCR.
-**
Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Compliance Surveillance team in GBS Malaysia to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets, Financial Crime Prevention; Creating the Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
** Key stakeholders**
- Support effective and timely communication along with collaboration cutting through functions, businesses and locations.
** Other Responsibilities**
- Embed Here for good and Group’s brand and values in the Compliance Team.
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
-** Skills and Experience**-
-- 5+ years of experience in communications surveillance (preferably focused on communications surveillance for market abuse) within a broker-dealer, investment bank, financial institution, asset manager, or fintech.
- Proven track record of managing a team of communications surveillance professionals / team.
- Strong experienced in
- Banking knowledge in terms of customers, products, transactions and operations; Expertise in Corporate & Investment Banking and associated markets (e.g., Financial Markets, Client Coverage, Global Banking, etc.) preferred.
- Advanced knowledge of surveillance platforms (e.g., Such as Digital Reasoning, Enterprise Conduct, Global Relay, NICE Actimize, etc.) and hands-on experience tuning related scenarios.
- Recognized expertise in identifying and evidencing market abuse typologies through communications (e.g., collusion, spoofing-related chatter, etc.)
- Proficient in MS Office Suite; additional programming capabilities e.g. Python, VBA is advantageous
- Strong analytical skills and comfort interpreting data analytics, false-positive rates, and model performance metrics
- Exceptional communication and stakeholder management abilities; experience presenting to senior management
- Ability to multitask, prioritise and meet deadlines.
- Excellent communication in English (articulation an