IT Manager

**Position : IT Manager** **Salary : RM 8,000 - RM 15,000** **Location : KL Eco City** **Working Hours : Mon - Fri (10am - 7pm)** **Summary** We are looking for a IT Manager to lead the technology vision, strategy, and execution for our web2 to web3 fintech product suite. This executive-level role is responsible for overseeing the development, deployment, and maintenance of secure, scalable, and innovative web2.5 fintech solutions that deliver superior user experiences. The IT Manager plays a pivotal role in aligning technology initiatives with business goals in a highly regulated and fast-paced industry. **Job Scope** **Technology Vision & Strategy** - **Stabilize & ship v1 to GA**:Own a hardening plan (3 months) to improve performance, reliability, and security; close P0/P1 gaps; and reach GA with clear exit criteria (**SLOs, test coverage, audit readiness, runbooks, on-call**). - **Dual-track leadership**:Run **Track A (v1 Ops/Hardening)**and **Track B (v2 Discovery/Build)**in parallel without resource contention; publish capacity plans and risk burn-down weekly. - **Define the v2 roadmap (3-9 months)**:Set product/architecture goals for web2.5 (modular services, data/ledger integrity, MPC/HSM/KMS, observability), with monthly release trains and measurable outcomes (adoption, latency, incident rate, **cost/tx**). **End-to-End Delivery** - Own SDLC, CI/CD, and release cadence across WaaS, invoicing/off-ramp, and card programs. - Institute crisp Definition of Ready/Done, quality gates, and predictable sprints/quarterly planning. **Security, Risk & Compliance** - Establish secure SDLC and incident management (on-call, SLAs/SLOs, post-mortems). - Oversee MPC/HSM/KMS, secrets management, role segregation, and chain/treasury operations. - Partner with Compliance for ISO 27001/SOC 2; define PCI DSS scope and control ownership for card rails. **Architecture & Reliability** - Design cloud-native, cost-aware, multi-region architecture (preferably AWS); implement observability (logs/metrics/traces) and DR/BCP. - Ensure low-latency UX with strong consistency for ledgers, settlements, and card events. **People & Org** - Build and mentor a high-performing, cross-border team (backend, frontend, mobile, DevOps/SRE, SecEng, QA). - Set engineering career ladders, review cycles, documentation standards, and a blameless culture of learning. **Stakeholders & Partners** - Align with CEO/COO/Compliance on roadmap, audits, and regulator/bank/processor expectations. - Manage key vendors (KYC/KYT, processors, liquidity providers, cloud, analytics). **Success Metrics (first 12 months)** - **On-time delivery**:≥85% of roadmap milestones delivered as committed. - **Reliability**:≥99.95% uptime on core services; MTTR < 60 min; change-failure rate 7 days; measurable phishing/resilience drills; pass ISO/SOC surveillance. - **Team health**:Senior IC time-to-hire < 60 days; +30. **Day-to-Day Responsibilities** - Run weekly delivery reviews; unblock teams; reset plans when risks appear. - Own CI/CD, release cadence, and deployment safety (feature flags, canary, rollbacks). - Chair incident reviews; ensure crisp RCAs and corrective actions are implemented. - Maintain live runbooks and playbooks for deployments, rollbacks, and security breaches. **Requirements**: 1. 5+ years in software engineering; 3+ years leading multi-team orgs in 2. fintech/crypto/payments. 3. Proven delivery of regulated or mission-critical products (wallets/custody, exchanges, payment gateways, card issuing). 4. Deep skills in at least two: - MPC / HSM / KMS and key lifecycle management - Card rails / PCI DSS / issuer-processor integrations - High-throughput ledgers & payments (event-driven, idempotency, reconciliation) - AML/KYC/KYT workflows and vendor integrations 5. Strong cloud architecture (AWS), microservices, containers/orchestration, IaC (Terraform), CI/CD, SRE/observability. **Job Types**: Full-time, Permanent Pay: Up to RM15,000.00 per month **Benefits**: - Health insurance - Opportunities for promotion - Professional development Work Location: In person