Manager, Customer Promise

2 days ago

Kuala Lumpur, Malaysia Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

PRINCIPAL DUTIES:

- Deliver end to end Customer Journey and provide exceptional PRUexperience Service to our customers.
- Fulfill the Claims Philosophy by paying all valid claims quickly.
- Treat all our customers with compassion and care.
- Keep our Customers well informed on the progress of their Claims regularly along the journey.
- Serve our customers exceptionally well during their life’s difficult moment by making it simple and easy when handling their Claims.
- Be consciously aware that our customers are awaiting our decisions, therefore resolve their claims quickly without unnecessary requirements.
- Close collaboration with co-workers from all areas within the organization focusing to resolve Customers’ requests without delay.
- Provide exceptional customers’ experience during their moment of truth with us while ensuring that we are in full compliance of Company’s governance and best practices, local regulations and Group’s standards and guidelines.

RESPONSIBILITIES:

- Life & Banca
- CI/ TPD/ DTH/ Instalment
- Penders Management
- Claims Investigations
- CRM Management
- Complaints Handling and Resolution
- Collaboration with QA/ QL/ Clients
- Agency Training & Learning
- Cross functional support
- E2E Status / Progress Update
- Claims initiatives & system enhancement
- Regulatory reporting and audit
- Interdepartmental follow through
- New product set up with Life benefit
- Financial related (bank recon, suspense management, JV)

JOB SPECIFICATION:
Qualifications
- Degree in Biology/Biomedical Science/Business Administration/ Mathematics/ Economics/ Statistics and/or a professional life insurance qualification, e.g. ACII, AMII, AAII, FLMI, etc.

Experience and Knowledge
- 7 years of experience in claims including insurance claims administration and assessment (all claim types) and in-depth knowledge of the insurance industry and Life insurance claims.

Others
- Well versed in Life Products is a must.
- Knowledge on laws & regulations governing the insurance industry is highly essential.
- Equipped with insurance knowledge & technical know-how on the fundamentals of Life Insurance.
- Able to communicate & interact efficiently with internal & external customers.
- Possess a good work ethic & professionalism is practiced in every single time.

  • Executive, Customer Promise

    7 days ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Promise - Healthcare Claims Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...

  • Executive, Customer Promise

    1 week ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Manager, Customer Promise

    2 days ago

    PAMB | Kuala Lumpur - Menara Prudential /F (TRX), Malaysia Prudential Full time 120,000 - 240,000 per year

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Assistant Manager, Customer Promise

    2 days ago

    PAMB | Kuala Lumpur - Menara Prudential /F (TRX), Malaysia Prudential Full time 45,000 - 60,000 per year

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Assistant Manager, Customer Promise

    7 days ago

    Kuala Lumpur, Malaysia Prudential Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • Assistant Manager, Customer Promise

    2 weeks ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Executive, Customer Promise

    1 week ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Executive, Customer Promise

    2 days ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Executive, Customer Promise

    1 week ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Executive, Customer Promise

    1 week ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...