Guest Experience Manager

5 days ago

Kota Kinabalu, Malaysia Shangri-La Hotels Full time

Be part of our Shangri-La family at Shangri-La Rasa Ria, Kota Kinabalu

At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like family, treating everyone with honour and respect. We aim to be the preferred employer by offering competitive work benefits, equal opportunities, and comprehensive training for colleagues to advance and be acknowledged.

The resort consists of 499 guest rooms, a 64-acre nature reserve, the Rasa Ria Reserve, home to wildlife including long-tailed macaques and slow lorises, and home to an 18-hole championship golf course with picture-perfect views of Mt Kinabalu (a UNESCO World Heritage site).

We're looking for an experienced Guest Experience Manager (Duty Manager) required for our Front Office Department.

Job summary

The Guest Experience Manager (Duty Manager) provides supervision, direction, and leadership to all Front Office personnel under the guidance of the Director of Rooms / Assistant Director of Room in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels and Resorts.

Requirement

Presentable and professional appearance.
Fluent written and spoken English; additional language i.e., Mandarin a definite advantage.
Performing a similar position for at least 2 years.
Ability to interact and displays initiative
Knowledge of PMS (Opera System)
Able to lead and motivate the team
Malaysian Nationality only.

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