Vivo Customer Service
3 days ago
**For Registration Please WhatsApp 011-16421901**
- Full Name:
- Age:
- Job Title : Iphone Customer Service (Tagalog)
**Level**:
- Executive
**Roles and Responsibilities**:
- Manage incoming phone calls, enquiry Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
- follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirement**:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
**Basic Salary**:
- RM3,000 - RM3500
**Working Hour**:
- 9am to 6pm
**Working Days**:
- Monday to Friday (2 days off)
**Working Location**:
- Equatorial Plaza Kuala Lumpur
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM3,200.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Attendance bonus
- Commission pay
- Performance bonus
**Language**:
- Tagalog (preferred)
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