Facilities Helpdesk

**JLL empowers you to shape a brighter way**.

**Facilities Helpdesk - Wisma Shell Cyberjaya**
Job Purpose: To serve as the first point of contact for employees and stakeholders regarding facilities-related issues, ensuring timely resolution and maintaining operational efficiency within the building.

Key Responsibilities:
Log and track all requests using a computerized maintenance management system (CMMS).
Coordinate with internal teams and external vendors to resolve issues promptly.
Monitor and escalate unresolved issues to the Facilities Manager or relevant departments.
Provide updates and follow-ups to requestors on the status of their tickets.
Support preventive maintenance scheduling and documentation.
Assist in space planning, office moves, and workstation setups.
Maintain records of service requests, resolutions, and vendor performance.
Ensure compliance with health, safety, and environmental standards.

**Skills & Qualifications**:
Diploma or degree in Facilities Management, Business Administration, or related field.
Minimum 1 years of experience in helpdesk or customer service roles, preferably in a facilities or property management setting.
Familiarity with CMMS or helpdesk ticketing systems.
Strong communication and problem-solving skills.
Ability to multitask and work under pressure.
Proficiency in Microsoft Office Suite.

**Location**:
On-site -Cyberjaya, Malaysia

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