Content Moderator

**Role**:Content Moderator **Timings**:Day Shift (Permanent) **Industry**:Accounting / Finance **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers - **Job Details** - Company: Teleperformance Malaysia - TP Code: MG-T001-TT-CM-MN-001 - Language: Mandarin+ English - Location: Petaling Jaya, Selangor - Shift : Rotational Shift **Job Highlights** - Work Life Balance Environment - Young, energetic, and supportive team - Diversified and inclusive culture - Medical Benefit, and Language Allowance **Overview** So, what will you be doing as a Content Moderator? You are responsible for reviewing and filtering user-generated content on various online platforms such as social media, forums, or e-commerce websites. You will ensure that the content which could include reviewing text, images, videos, and other forms of content adheres to the platform's community guidelines, policies, and legal requirements. **Your Responsibilities** - Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform. - Conduct basic data analysis and deliver defined process report. - Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale. - Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal. **Requirements**: - Fluency in both English and, Mandarin - Multi-lingual is highly preferred (depends on the market assignment) - Compliance or moderation operations experience is preferred. - Strong analytical and research skills - Experience in E-Commerce Buyer and Seller Services is a plus. - Ability to work in a fast and evolving environment with detail-oriented focus. - Ability to work rotational shifts - Willing to relocate to Penang **Who is Teleperformance Malaysia?** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified. **Why join us?** Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.