Content Moderator

**Role**:Content Moderator

**Timings**:Day Shift (Permanent)

**Industry**:Accounting / Finance

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice

Key Skills: Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers
- **Job Details**
- Company: Teleperformance Malaysia
- TP Code: MG-T001-TT-CM-MN-001
- Language: Mandarin+ English
- Location: Petaling Jaya, Selangor
- Shift : Rotational Shift

**Job Highlights**
- Work Life Balance Environment
- Young, energetic, and supportive team
- Diversified and inclusive culture
- Medical Benefit, and Language Allowance

**Overview**

So, what will you be doing as a Content Moderator?

You are responsible for reviewing and filtering user-generated content on various online platforms such as social media, forums, or e-commerce websites. You will ensure that the content which could include reviewing text, images, videos, and other forms of content adheres to the platform's community guidelines, policies, and legal requirements.

**Your Responsibilities**
- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
- Conduct basic data analysis and deliver defined process report.
- Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.
- Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal.

**Requirements**:

- Fluency in both English and, Mandarin
- Multi-lingual is highly preferred (depends on the market assignment)
- Compliance or moderation operations experience is preferred.
- Strong analytical and research skills
- Experience in E-Commerce Buyer and Seller Services is a plus.
- Ability to work in a fast and evolving environment with detail-oriented focus.
- Ability to work rotational shifts
- Willing to relocate to Penang

**Who is Teleperformance Malaysia?**

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

**Why join us?**

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.