Mdm Specialist

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

**Key Responsibilities**:

- Provide technical expertise to support **Mobile Device Management (MDM) infrastructure especially using Microsoft Intune, Windows Autopilot, SCCM,** and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem, Change, Configuration, Release and Capacity Management).
- A broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiatives.
- Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
- Contribute to quality and productivity improvement projects, providing analysis of information and documentation.
- Understand a customer's complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc.
- Provide training and documentation on area of expertise and new technology.

**Education and Experience**:

- 3-5 years’ experience within IT operations of infrastructure services support, operations monitoring and end user support.
- Professional certification such as **Microsoft Intune, Windows Autopilot and Power Platform**will be an added advantage.
- Excellent communication in Japanese at least certified with JLPT N2 or BJT J2 (advantage).
- Excellent understanding of ITSM\ITIL processes, preferably ITIL trained.
- Excellent communication and customer service skills and the ability and desire to work in a collaborative team environment.
- Independent and able to work with less or no supervision
- Demonstrated ability to adapt to a changing and work under high pressure environment
- Work flexibly based on business requirement

**Our culture and benefits**:
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family

**We are an Equal Opportunity Employer**: