Telesales Executive

**Key Responsibilities**:

- **Inbound Lead Conversion**: Handle incoming inquiries from potential clients and convert leads into sales through effective communication and persuasive techniques.
- **Outbound Lead Conversion**: Conduct outbound calls (leads to be provided) and convert prospects into customers.
- **Sales Strategy Development**: Collaborate with the sales team to develop and implement effective sales strategies to maximize conversion rates. You must regularly exchange selling experience with team members, refining techniques and approaches for better outcomes.
- **Performance Tracking**: Maintain accurate records of sales activities in CRM, track and monitor own performance consistently with overall department goals.
- **Time Management**: Ensure consistent call scheduling to maximize outreach and/or inbound calls handled, and maintain a disciplined approach in completing leads assigned and follow up calls.
- **Product Knowledge**: Stay up-to-date with industry trends, competitors’ offerings, products and services offerings to provide accurate information and answer customer queries confidently.
- **Team Collaboration**: Work closely with marketing and other departments to ensure a cohesive approach to lead generation and customer engagement.
- **Adherence to Regulations and Standard Operating Procedure**: Stay informed about and comply with all relevant telesales guidelines and regulations (e.g. DNC, data protection, customer consent, record keeping). Operate effectively within regulatory and internal framework while maintaining ethical standards and building trust with prospects and customers.
- **Customer Engagement**: Address customer complaints regarding sales practices in a timely manner and escalate issues as necessary to ensure proper resolution.

**Requirements**:

- Minimum 1 year telesales function in insurance/financial services industry, with proven track record of achieving sales targets (executive level)
- Excellent conversational skills in English and Mandarin.
- Good active listening skills with the ability to engage and address customers’ needs.
- Technically proficient in MS Office, CRM software, softphone and with the ability to quickly adapt to new technologies.
- Working knowledge in general insurance product is a must.
- Qualification: Minimum Diploma in Business Administration, Marketing, Sales, or a related field.
- Certified with Singapore insurance qualifications will be advantageous.

**What We Offer**:

- Competitive salary and commission structure.
- Transportation allowance.
- We are on hybrid mode work arrangement, minimum 3 days work in office is mandatory.
- Relevant skills training with opportunities for professional development and career advancement.
- A collaborative and supportive work environment.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- TeleMarketing: 1 year (preferred)
- General Insurance Product: 1 year (preferred)

**Language**:

- Mandarin (preferred)