Client Onboarding Analyst 2

We’re currently looking for a high caliber professional to join our team as **Client Onboarding Analyst 2 - Hybrid** (Internal Job Title: Client Onboard Analyst 2 - **C10**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: - Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. - We have a variety of programs that help employees balance their work and life. **In this role, you’re expected to**: - Responsible for customer interaction, documentation issuance, review and system setups. - Demonstrates high level of diligence, motivation and organizational skills. - Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues. - Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. - Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams. - Determines new work procedures, analyzes complex and variable issues with significant departmental impact. - Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards. - Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices. - Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner. - Embarks on continuous on the job training for end to end product knowledge. - Understands client requirements and implement them correctly. - Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients. - Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. - 0-2 years of experience in Documentation review, Account Maintenance and related Cash products preferred. - Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills. - Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. - Proficient in Microsoft Office Applications. - Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken). - Bachelor’s/University degree or equivalent experience Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. - **Job Family Group**: Customer Service - **Job Family**: Institutional Client Onboarding - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting