Case Manager- Customer Service

2 weeks ago

Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

**What is your role**:

- Coordinate and oversee aeromedical transport cases independently from start to end.
- Be the first point of contact for our clients who require medical or travel assistance.
- Be responsible for your allocated cases within the working hours and be responsible in managing the task.
- Able to coordinate and access medical claims proactively, report analysis and offer recommendation on the eligibility of claim for the continuation or completion of the service delivery.
- Go the extra miles based on the company’s standard. Provide excellent service and product knowledge in building skills.
- Able to multi-task and support other departments. Teamwork mentality.
- Greet every customer with energy and enthusiasm.
- Perform 3 important qualities: - Professionalism, patience and ‘people-first attitude.

**What do you need to have for this role**:

- Work 8 hours shift (Day/Night) with 1 hour break. 45hr a week (including breaks)
- Experience in a call centre environment and/or medical claims adjudication.
- Be part of our 24/7 medical operations team (Ability to commit shift work)
- Excellent command of spoken and written English
- Ability to communicate effectively in Mandarin and/or Cantonese would be an added advantage
- Must have own transport
- Minimum SPM or Equivalent
- Ability to commit shift work and willing to be based in Petaling Jaya, Selangor.

**Job Type**: Permanent

**Salary**: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 3 years (preferred)
- Medical receptionist: 2 years (preferred)

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