Customer Service

3 days ago

Ara Damansara, Malaysia SemuaMas Resources Sdn Bhd Full time

About Us

IOS Group provides quality finance-related services through several subsidiary companies, including a leading financial service organization that is based in our home ground in Selangor. With over 15 years of trusted credit leasing experience, we provide consultations, guidance, and professional solutions for our clients looking to build a brighter and more stable financial future.

In SMR we put our best effort to provide the best services and practices to all our customers who needs financial assistance based on their limitation in getting loan approvals from other channels.

Position Summary:
Guided by the highest standards of ethics and integrity, we are committed to delivering our collection division that is knowledge-based serving clients. We are currently seeking an experienced Customer Management officer that is highly motivated, self-starter and responsible individual to join this growing team.

You will have the opportunity drive business by attending to potential customers and after sales enquiries. You will attract potential customers and retain existing customers by answering product and service questions; suggesting information about other products and services.

Your Role:

- Engaging with customers and facilitate the agreement signing process including agreement preparation, relevant documents and enrollment for Curlec
- Taking ownership of customer’s issues and following problems through to resolution
- Able to perform stamping assessment process via LHDN portal, work closely with Finance Team throughout the entire progress
- Monthly update customer’s Lampiran A and print out the official receipt for filing.
- Keep accurate records and document customer details according to company’s policies
- Attained knowledge of KPKT requirements and able to handle auditor’s expectations and questionnaire assertively
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities
- Ensuring all office maintenance duty is completed (ex: air-con maintenance, tracking of stationary supplies etc.), working closely with Admin Department.

**Requirements**:

- Must possess at least Pass in SPM qualification
- Required language(s) - Bahasa Malaysia, English and other dialect are preferred
- Proven customer support experience
- Strong conflict management skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different characters
- Ability to multi-task, prioritize and manage time effectively
- Good communication skills
- Fast learner
- Fresh Graduates are welcome to apply

We Provide:
A competitive salary and performance bonus
Vibrant local working culture
Opportunity to live and work in the most fascinating cities in Southeast Asia
Chance to work closely with management and make your own decision
Ability to grow business

Pay: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Additional leave
- Professional development

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ara Damansara: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

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