Data Entry Customer Service

2 days ago

Shah Alam, Malaysia T & L Slimming Global Sdn Bhd Full time

We are looking for a detail-oriented and customer-focused individual to join our team as a Data Entry & Customer Service (After-Sales) Executive. The role involves handling customer information, processing orders, and providing after-sales support to ensure a smooth and positive customer experience.

**Key Responsibilities**
- Accurately enter, update, and maintain customer records, sales transactions, and service requests in the system.
- Verify and process customer orders, invoices, payments, and delivery information.
- Coordinate with logistics, warehouse, and sales teams to ensure proper order fulfillment and issue resolution.
- Follow up on after-sales cases, including product returns, warranty claims, and service feedback.
- Prepare daily/weekly/monthly reports related to sales, customer service, and data entry accuracy.
- Maintain confidentiality and integrity of customer data at all times.
- Assist in continuous improvement of customer service processes and data management.

**Requirements**:

- Diploma or equivalent qualification; degree in Business Administration, Customer Service, or related fields is a plus.
- Proven experience in data entry, customer service, or administrative support (preferably in after-sales).
- Strong attention to detail with fast and accurate typing skills.
- Excellent communication skills in both written and spoken form.
- Ability to handle multiple tasks, prioritize workload, and meet deadlines.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with CRM/ERP systems.
- Positive attitude, problem-solving mindset, and customer-first approach.

**Preferred Attributes**
- Experience in e-commerce, retail, or distribution industries.
- Multilingual abilities (English, Mandarin, Malay, etc.) are an added advantage.
- Ability to work independently as well as part of a team.

**Working Conditions**
- Office-based role with standard working hours.

**主要职责**
- 准确录入、更新和维护客户资料、销售交易和服务请求。

**任职要求**
- 大专或同等学历，商业管理、客户服务等相关专业优先。
- 具有数据录入、客户服务或行政支持经验（有售后经验更佳）。
- 细心耐心，打字速度快且准确度高。
- 具备良好的沟通能力与书写表达能力。
- 能同时处理多项任务，合理安排优先级并按时完成。
- 熟悉 Microsoft Office（Excel、Word），有 CRM/ERP 系统经验更佳。
- 积极主动，具备解决问题的思维和以客户为先的服务意识。

**优先条件**
- 有电商、零售或分销行业经验。
- 具备多语言能力（英文、中文、马来文等）。
- 能独立工作，也能融入团队合作。

**工作条件**
- 办公室工作，标准工作时间。
- 旺季或活动期间可能需要加班。
- 核对并处理客户订单、发票、付款和配送信息。
- 通过电话、电邮或聊天工具，及时、专业地解答客户咨询和投诉。
- 与物流、仓库、销售团队协调，确保订单顺利执行及问题解决。
- 跟进售后事宜，包括产品退换、保修申请及服务反馈。
- 定期整理日报、周报及月报，确保数据录入的准确性和完整性。
- 保持客户资料的机密性与数据安全。
- 协助优化售后服务流程与数据管理。

职位类型：全职

薪资： RM3,500.00至RM4,000.00（每月 ）

工作地点:

- Shah Alam (必填)

Work Location: 现场办公

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