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Customer Service Representative

3 weeks ago

Petaling Jaya, Malaysia Sperton Malaysia Full time

**Job Scope**
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
- Conduct necessary analyses to address customers' issues, and provide regular updates to the customers.
- Develop and maintain customer portfolio through regular calls and face to face interaction, as needed.

**What We're Looking For**:

- Excellent command of spoken and written English or Mandarin.
- Personality traits - Good attitude, detail-oriented, responsible, and ethical.
- Customer service skills - Having 1-2 years of customer servicing experience.
- Analytical thinking and high problem-solving skills.
- Able to work under high pressure.

**Salary**: RM2,000.00 - RM3,100.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (required)

**Language**:

- English or Chinese (required)

Ability to Commute:

- Petaling Jaya (required)