Front Office Manager
2 weeks ago
To achieve a maximum occupancy and average rate at all times.
- To oversee day-to-day operations, ensuring a high standard of customer relations service within the front office.
- Ensure the front office operates with a sales attitude and is aware of room sales/ revenue targets.
- To coordinate closely on room availability with the sales dept.
- Adhere to company credit policies and main ongoing cost controls and minimise departmental expenses.
- To be consistently aware of the market situation and competitors' performances.
- Ensure that regular communication meetings are held with front office personnel and to attend various management meetings.
- To maintain good relationships with travel industry personnel.
- To actively participate in preparing the yearly forecasting and budgeting.
- To compile information for bi-monthly financial reviews.
- Carry out all interviews for prospective front office personnel.
- Ensure a high standard of liaison is maintained between the front office and all other departments within the hotel.
- To supervise staff discipline and carry out job-performance appraisals at specific periods for the front office dept.
- To identify and determine staff training needs within a front office to develop all personnel to their full potential.
- To maintain a high standard of personnel appearance and hygiene at all times.
- To perform any additional duties and responsibilities when required by the management.
**Job Types**: Full-time, Permanent
**Salary**: RM5,000.00 - RM6,000.00 per month
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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