Customer Experience Specialist

2 days ago

Kuala Lumpur, Malaysia Hisential Clinic Full time

**About the job**

**Service Type**: Health Care

**Location**: Bangsar, Kuala Lumpur

As our clinic expands rapidly, so will your professional growth. Be part of an exciting, dynamic company with ample opportunities for career advancement. Your contributions will directly impact the success of the business, allowing you to shape your own career path within an expanding organization.

**Position Overview**:
As a Customer Experience Specialist, you will be the first point of contact for our valued customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our medical products and services.

**Key Responsibilities**:

- **Appointment Management**: Coordinate and manage appointment schedules, including **making outbound calls** to confirm bookings and following-up on patient's condition and visit experience.
- **Issue Resolution**: Handle customer concerns with professionalism and empathy, ensuring efficient problem resolution while escalating complex issues when necessary.
- **Ad-hoc Responsibilities**: Support the team by **efficiently completing additional tasks** assigned by the **Team Lead or Manager**, maintaining high standards of service and operational excellence.

**What We Seek**
- **Minimum**Diploma or Equivalent (Supplementary certifications will be an added advantage).
- Familiarity with CRM's such as Zendesk, Hubspot, Salesforce etc. is an advantage.
- Familiarity with both MY & SG market.
- **Fluent**in **English**and **Mandarin.**:

- A go-getter, and problem solver mindset to proactively customize solution for each customer needs.
- Ability to work effectively with diverse teams, fostering an inclusive environment that values each member's contributions.
- Willingness to adjust to changing team dynamics and work requirements, demonstrating flexibility in roles and responsibilities.
- Skilled in navigating sales pitch and prompting client needs, promoting a positive atmosphere.
- Reliable in completing tasks and supporting team members, ensuring collective goals are met on time.
- Good written and verbal communication skills to communicate accurately within our customers.
- Ability to multi-task, prioritize, and manage time effectively.
- **Prior healthcare experience** is not necessary.
- Prior **customer service** or **hospitality** experience is **preferred**.

**Working Hours**:
You must be able to commit to a 45-hour workweek (6 days a week) during probation period.

Shift working hours.

**Salary**:
MYR 3,500 - MYR 4,000 (excluding performance incentives)

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person

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