Outlet Supervisor

1 week ago

Bayan Lepas, Malaysia BSS RESOURCES MANAGEMENT SDN BHD Full time

Position: Outlet Supervisor (F & B Non Halal)

Location: Elit Avenue, Bayan Lepas, Penang

Employment Type: Full-Time

Are you a motivated leader with a passion for the food & beverage industry? Join Hao Zhou Dao, Penang’s FIRST 24-hour porridge specialty restaurant, as our Outlet Supervisor

We’re looking for someone energetic, responsible, and ready to take charge of day-to-day outlet operations. If you enjoy working with people and thrive in a fast-paced F&B environment — this role is for you

*Job Responsibilities:*
- Oversee daily outlet operations to ensure smooth, efficient, and high-quality service
- Lead and supervise service crew (including scheduling, briefing, and training)
- Maintain food quality, cleanliness, and excellent customer satisfaction
- Handle customer feedback professionally and effectively
- Monitor inventory levels, coordinate stock ordering, and ensure proper storage
- Support recruitment, onboarding, and development of team members
- Ensure all SOPs and safety standards are followed
- Work closely with the management team to continuously improve outlet performance

*Requirements:*
- Minimum 3 years of experience in F&B or hospitality; supervisory experience preferred
- Strong leadership and people management skills
- Positive attitude, proactive mindset, and strong problem-solving abilities
- Willing to work shifts, weekends, and public holidays
- Good communication in Mandarin; proficiency in English is a bonus
- Passionate about delivering exceptional service and food experiences

Join us and grow with a brand that celebrates quality, culture, and porridge made with heart

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you willingness to work on shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- F&B Supervisor: 3 years (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

Expected Start Date: 06/01/2025

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