Outlet Manager- Pokok Sunway Pyramid

4 days ago

Petaling Jaya, Malaysia Pokok.KL Full time

**Brickhouse Group** is a dynamic and growing F&B company known for our strong portfolio of restaurants and lifestyle dining concepts, including **Pokok**, **Ginger**, and **Pepper**. We are committed to delivering memorable dining experiences by combining quality food, excellent service, and vibrant ambiance.

**Pokok** is one of our flagship brands, offering a unique dining experience that blends modern comfort food with fresh and high-quality ingredients. With multiple outlets across Klang Valley, Pokok is well-loved for its wholesome menu, inviting atmosphere, and exceptional service.

We are now expanding to **Pokok Sunway Pyramid - Blue Cube**, and we are seeking an experienced and driven **Outlet Manager** to lead the team and ensure smooth operations.

**Responsibilities**:

- Oversee and manage daily outlet operations to ensure smooth service flow.
- Lead, train, and motivate the outlet team to deliver excellent customer service.
- Monitor staff performance, scheduling, and manpower planning.
- Ensure compliance with company standards, SOPs, and health & safety regulations.
- Handle customer feedback and resolve any service-related issues promptly.
- Manage inventory, ordering, and cost control to optimize profitability.
- Work closely with management to execute promotional activities and outlet initiatives.
- Prepare and submit outlet performance reports to senior management.

**Requirements**:

- Proven experience as an **Outlet Manager** or in a similar managerial role in the F&B industry.
- Strong leadership and people management skills.
- Excellent communication and problem-solving abilities.
- Ability to work in a fast-paced environment with attention to detail.
- Good knowledge of F&B operations, including cost control, inventory, and customer service standards.
- Flexibility to work on weekends, public holidays, and peak hours.

**What We Offer**
- Competitive salary based on experience.
- Opportunities for career growth within Brickhouse Group.
- Staff benefits including meals and training programs.
- Be part of a growing and vibrant F&B brand.

Pay: RM3,500.00 - RM5,000.00 per month

Work Location: In person

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