IT Helpdesk

Position : IT Helpdesk (System Administrator)

Basic Salary : RM 2,800 - RM 3,400 + Allowances

Location : PJ Trade

Working Day : Mon - Fri

Working Hours : 9am - 6pm

**Job Scope**
- Interact with customers to understand and respond to their IT support needs.
- Gather relevant information from users and analyze symptoms to identify technical issues.
- Provide first-level troubleshooting and escalate complex issues when necessary.
- Follow up and perform scheduled callbacks to ensure issues are resolved in a timely manner.
- Maintain clear documentation of issues, solutions, and customer interactions.

**Job Qualifications**
- Minimum 1 year of experience in an IT Helpdesk or technical support role.
- Strong hands-on experience with **Microsoft Windows** operating systems.
- Familiarity with professional networking environments.
- Knowledge of additional operating systems (Linux, macOS) is an added advantage.
- Experience with server administration (Windows or macOS) is preferred.
- Ability to troubleshoot both hardware and software-related issues.
- Strong communication and customer service skills.
- **Fresh graduates are encouraged to apply** and will be considered for junior roles.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,800.00 - RM3,400.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Vision insurance