Trust & Safety Associate - Malayalam

2 weeks ago

Kuala Lumpur, Malaysia Lokal App Full time

**About Lokal**:
**Access & Empowerment for Bharat through AI and Local Language Internet**

Lokal is India’s largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.
Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they’ve historically lacked access to:

- Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility
- Lokal Jobs - Hyperlocal job discovery platform connecting blue
- and grey-collar workers with nearby opportunities
- GyanTV - Skill-based learning in regional languages (stocks, photography, small business & more)
- Dostt - Make new friends through voice chats, games, and real, authentic conversations
- Eaze - A safe space to explore emotional well-being via community-driven support
- AstroLokal - Instant access to trusted astrologers through audio and chat And more - 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.

**Role Overview**:
**Key Responsibilities**:

- Review and moderate (audio & video conversations) to ensure it meets the platform’s standards and guidelines.
- Identify and flag inappropriate, harmful conversations for review.
- Maintain up-to-date knowledge of community guidelines and ensure they are applied consistently.
- Maintain accurate records of moderation activities and contribute to periodic reports.
- Engage with users & hosts to provide clarification on community policies when needed.

**Requirements**:

- Bachelor’s degree.
- Previous experience in content moderation or a similar role.
- Strong understanding of platform-specific guidelines and community standards.
- Ability to make quick, balanced decisions based on platform guidelines.
- Excellent written and verbal communication skills in **Malayalam** & must be fluent in **English** (read, write and speak)
- Basic knowledge of computer operations, CRM & Excel.
- Ability to handle sensitive content in a professional and composed manner.
- Attention to detail and ability to work independently and as part of a team.

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