IT Support

**Job description**

Requirement:

- Diploma/Degree in IT or related discipline.
- Willing to learn.
- Have basic understanding on the IT part & infrastructure.

Responsibility:

- Resolve support tickets in a fast and professional manner
- Keep support requester updated on the progress of resolving their support ticket
- Log any bugs or feature request in helpdesk system
- Responsible for managing backups and tape rotation and data center day to day administration
- Diagnosing and resolving technical issues
- Providing desktop and server support
- Setting up and configuring new laptops and desktops including supports.
- Reporting faults and maintaining logs on servers, desktops and laptops
- Ensuring all logs for equipment and users are maintained
- Ensuring licensing for all software purchased is recorded and maintained
- Setting up new users and disabling expired accounts in accordance with HR requirements

**Job Type**: Contract
Contract length: 12 months

Pay: From RM2,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 1 year (preferred)

**Location**:

- Ipoh (preferred)

Willingness to travel:

- 75% (preferred)