Coordinator - Accounts Receivable

2 weeks ago

Petaling Jaya, Malaysia AICPA Full time

**What you will do**:
Provide financial, transactional and administrative services to ensure efficient, timely and accurate delivery of accounts receivable activities across the entire Association. Resolve service requests and other customer inquiries on a timely basis, prepare analysis and reports for decision-making, and support internal and external audit requests

**What you would be doing**:

- Research and submit invoice, credit and refund requests as needed.
- Resolve AR inquiries and service requests from business and customers accurately and in a timely manner including items in team inboxes.
- Process credit and debit memos and refunds coming through workflows.
- Contact customers and business owners to collect invoice payments.
- Contact customers and business owners to resolve aged invoices.
- Perform month end close activities and reporting.
- Perform monthly reconciliations in accordance with receivables policies and take appropriate action to investigate variances and resolve them on a timely manner.
- Regularly communicate with business owners regarding transaction progress, cut-off times and eminent issues.
- Address receivables disputes and issues, including customer outreach, to ensure timely resolution and collection.
- Clarify, validate and process requests or forward requests to appropriate teams for handling.
- Perform all process in line with segregation duty principles, company policies and procedures, and correct accounting conventions.
- Perform all processes in a timely and accurate manner ensuring all Service Level Agreements (SLAs) and KPIs are met.
- Support internal and external audit requests
- Participate in cross-functional teams to streamline processes as well as coordinate metrics and goals.
- Identify process improvement opportunities and provide suggestions and techniques to improve. workflow, efficiency and corresponding processes and controls.
- Perform other duties as assigned.

**What we are looking for**:

- Entry to junior level of working experience related accounting experience.
- Degree in Accounting/Finance or related field.
- Excellent verbal and written communication skills.
- Intermediate proficiency with Excel and Outlook.
- Prior customer service experience.
- Must demonstrate English language competency

**Who We Are**
At The Association, we are transforming the accounting and finance profession. We are future-focused, empowering the world’s most highly skilled accountants to stay relevant, meet today’s demands, and prepare for tomorrow’s challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

**How We Support You**
We provide flexibility to help you achieve a good work-life balance. You’ll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options that support your wellbeing, in and out of the workplace, including healthcare, retirement, paid time off, parental leave, and an employee assistance program. We provide tools and resources that support your mental health, and continuously evolve our offerings in order to meet your needs.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

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