Customer Service

1 week ago

Bayan Baru, Malaysia ROL Solution Full time

**Job Details**:

- Company: Teleperformance Malaysia
- Job Title: Customer Success Specialist
- Mandarin + English
- Location: One Precinct, Bayan Baru Pulau Pinang
- Shift: 5 working days (Rotational Shift)
- Salary Range: MYR 2700 - MYR 3200
- Languages: English and Mandarin

**Job Highlights**:

- Work Life Balance Environment
- Young, energetic, and supportive team
- Diversified and inclusive culture
- Language and Night Shift Allowance

**Job Scope**:

- Serve as the main point of contact for customers utilizing the client's website shopping channel, ensuring their needs are met and providing support throughout their online shopping experience.

**Requirements**:

- Must be able to speak, read and write in English, and Mandarin
- Minimum of 6 months’ work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Able to receive continuous feedback and work in a fast-paced working environment.

**Salary**: RM2,700.00 - RM3,200.00 per month

Schedule:

- Rotational shift

**Language**:

- Mandarin (required)
- English (required)

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